Privacy Policy for FlushPlates.com

Effective Date: 14/11/2025

1. Introduction FlushPlates.com (the "Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR).

2. Data Controller The data controller responsible for your personal data is: R Brookes T/A FlushPlates.com Email: sales@flushplates.com

3. The Data We Collect About You We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: Name, title.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Transaction Data: Details about payments to and from you, and details of products and services you have purchased from us (or inquired about).

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How is Your Personal Data Collected? We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:

  • Submit an enquiry via our custom finishing form.

  • Subscribe to our newsletter.

  • Provide feedback or contact customer service.

• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.

5. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and manage your custom finishing enquiry and service.

  • Type of Data Used: Identity, Contact, Transaction.

  • Lawful Basis: Performance of a Contract with you.

• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

  • Type of Data Used: Identity, Contact.

  • Lawful Basis: Legitimate Interests (to keep our records updated and study how customers use our services) and Legal Obligation.

• Data Sharing with Partners: To arrange the completion of the custom finishing service.

  • Type of Data Used: Identity, Contact, Transaction (details of service).

  • Lawful Basis: Performance of a Contract and/or Legitimate Interests (necessary for the effective operation of our service).

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

  • Type of Data Used: Identity, Contact, Technical.

  • Lawful Basis: Legitimate Interests (for running our business, provision of administration and IT services, network security) and Legal Obligation.

6. Disclosure of Your Personal Data We may share your personal data with the parties set out below for the purposes set out in section 5:

• Service Partners: We may share your Identity and Contact Data with our trusted service partners and contractors (e.g., the specialist finishing facility) in order to fulfil the custom finishing service you have requested. This is necessary for the performance of the contract between us.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.

• Regulatory/Legal Bodies: HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers We primarily store and process your personal data within the UK and the European Economic Area (EEA). If we ever need to transfer your data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: [Explain safeguard, e.g., the transfer is to a country deemed to provide an adequate level of protection by the UK Government, or we use specific contract clauses approved for use in the UK.]

8. Your Legal Rights Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to: access, correction, erasure, restrict processing, data portability, and object to processing. If you wish to exercise any of these rights, please contact us using the details provided in section 2.

9. Contact and Complaints If you have any questions about this Privacy Policy or our privacy practices, please contact us at sales@flushplates.com. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.