Frequently asked questions

Does the price include a flush plate ?

Yes, the prices shown include a brand new flush plate,the finishing and the delivery back to you.

Can you finish my existing flush plate?

Unfortunately, we do not offer a refinishing service for existing or pre-owned flush plates.

Used plates—even those that appear clean—invariably have microscopic blemishes, scratches, or surface wear. Our finishing process is designed to be high-definition, which means it actually highlights these underlying marks rather than hiding them.

We believe that if you are spending your hard-earned money on a bespoke finish, you deserve a flawless result. To ensure the highest possible quality and a showroom-standard finish, all of our prices include a brand-new, genuine flush plate as standard. This is the only way we can guarantee a pristine surface and the long-term integrity of the finish

What are the lead times ?

Our standard lead time for bespoke finishes is 6 to 8 weeks.

As a professional finishing studio, we operate a batch-production schedule. To maintain the highest quality and consistency, we process one specific finish at a time (for example, a dedicated 'Brushed Gold' run).

How this affects your order:

Batch Timing: If your order aligns with a finish currently in production, the lead time may be significantly shorter. If a run for your chosen finish has just concluded, your plate will be scheduled for the next available slot.

The Curing Process: The finishing process is only one stage. Once applied, every item requires 4 to 5 days in a climate-controlled, prestige environment to cure. This is a vital part of our quality procedure, ensuring the finish is fully hardened and durable before dispatch.

Total Quality Management: Our procedure is comprehensive—from the pre-preparation of the new plate, through to the application, and finally the curing in perfect conditions. We do not rush these stages, as they are essential to achieving the final result.

We will keep you updated on your order's progress as it moves through the workshop.

What if I don't like the finish?

Because our products are bespoke and customised to your specific order, we are unable to offer returns, exchanges, or refunds if you are dissatisfied with the finish for aesthetic reasons.

As detailed in our Terms and Conditions and the Order Confirmation signed prior to production:

• Illustrative Images: All digital images and photographs are for illustrative purposes only. The physical finish may vary from what you see on a screen due to lighting, display settings, and the nature of the bespoke process.

• No Colour Matching: We do not offer a colour-matching service. Our finishes are our own professional standards, and we do not guarantee a match to fixtures (taps, showers, etc.) from other manufacturers and we do not guarantee a match to fixtures (taps, showers, etc.) from other manufacturers, however, we can get tonal blends of manufacturers, but it is important to remember we can not offer exact match.

• Final Sale: Under UK law, bespoke and personalised items are exempt from the standard 14-day 'cooling-off' period. Once the finishing process has been completed to your specification, the sale is final

Can you finish other items as well as flush plates?

Yes, we can finish most items, but please check with us by contacting us to confirm and for a price.

Where can I contact you?

We are always happy to chat and help, contact us using our contact form here